Privacy Policy

Saint International Co., Ltd. (hereinafter, “the Company”) recognizes that the proper handling of personal information of customers, business partners, employees, and others is an important social responsibility as a company engaged in international trade, metal processing, chauffeur and rental car services, travel arrangements, and related businesses.
The Company complies with the Act on the Protection of Personal Information and other relevant laws, regulations, and guidelines, and establishes this Privacy Policy to ensure the proper management and protection of personal information.

Name, Address, and Representative of the Business Operator

Business Name: Saint International Co., Ltd.
Address: 2-1-20 Kamakura, Katsushika-ku, Tokyo 125-0053, Japan
Representative: Seiko Obara, President & CEO

Types of Personal Information Collected

The Company may collect the following types of personal information necessary for the performance of its services and business operations:

Cookies and other identifiers
Information provided during recruitment, such as resumes and CVs
Name and phonetic spelling
Address, telephone number, fax number, email address
Workplace, department, and job title
Passport details, flight information, accommodation details for travel arrangements
Information related to chauffeur and rental car services (pickup time, pickup/drop-off locations, routes, etc.)
Payment-related information (credit card information is handled via payment service providers and may not be retained by the Company)
Content of inquiries and survey responses
Log data such as access time, IP address, browser information, device information

Methods of Collecting Personal Information

The Company collects personal information through the following methods:

Other lawful and fair means

Input through forms on the Company’s website (inquiry forms, reservation forms, membership registration, etc.)
Communications via telephone, fax, email, or other means
Contracts, purchase orders, quotations, and other documents or electronic records
Information provided through partner reservation sites (e.g., Booking.com) or payment services (e.g., Stripe)
Information provided through recruitment websites, recruitment forms, or employment agencies

Purposes of Use of Personal Information

The Company uses personal information for the following purposes:

(1) Provision of Services and Business Operations

1. Accepting reservations for chauffeur and rental car services, dispatch management, and customer verification
2. Planning, arranging, and conducting airport transfers, sightseeing tours, and custom tours
3. Arranging hotels, airline tickets, transportation, and other travel services
4. Managing reservations through the automatic booking system and external reservation platforms (e.g., Booking.com)
5. Billing and payment processing through payment systems (credit card payments, etc.)
6. Execution, communication, and after-sales service in international trade, metal processing, and other Company businesses

(2) Customer Support and Communication

1. Responding to inquiries and consultations
2. Providing estimates, proposals, and contractual communications
3. Sending information on services, campaigns, and new offerings (email newsletters, direct mail, etc.)
4. Conducting surveys and analyzing results

(3) Service Improvement, Development, and Security

1. Improving service quality and developing new services and features
2. Understanding usage conditions, conducting access analysis, and creating statistics
3. Preventing and responding to unauthorized access, misuse, problems, or accidents
4. System operation, maintenance, and strengthening of information security

(4) Recruitment and Employee Management

1. Recruitment screening (document screening, interviews), and notification of results
2. Onboarding processes, HR and labor management, and provision of employee benefits

(5）Other Purposes

1. Purposes incidental to the above
2. Any other purposes explicitly stated at the time of collection with the individual’s consent

Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without prior consent, except in the following cases:

• When required by law
• When necessary to protect life, body, or property and obtaining consent is difficult
• When particularly necessary for public health or the sound upbringing of children and obtaining consent is difficult
• When cooperating with government agencies pursuant to law, where obtaining consent may impede their operations
• When outsourcing all or part of operations within the scope necessary to achieve the purposes of use
• When personal information is provided due to a business transfer, merger, or similar event
• When permitted under the Act on the Protection of Personal Information as a case not deemed to constitute third-party provision

Provision to Contractors and Business Partners

The Company may entrust part of its operations to external service providers for service delivery, payment processing, system operations, travel arrangements, dispatch management, etc.
In such cases, the Company provides personal information only within the necessary scope and supervises contractors through appropriate contractual and management measures.

Examples of recipients:

• Payment service providers (credit card companies, payment processors)
• Reservation platform operators (e.g., Booking.com)
• System development and maintenance companies, server providers
• Hotels, airlines, railway companies, bus companies, sightseeing facilities, and local travel agencies

Provision to Third Parties Located Overseas

For international travel arrangements, international business transactions, or similar situations, the Company may provide personal information to third parties located outside Japan.
In such cases, the Company ensures proper handling of personal information in accordance with applicable laws, including confirming the recipient’s data protection system and concluding appropriate agreements.

Joint Use of Personal Information

The Company does not currently engage in joint use of personal information with group companies or other entities.
If joint use is initiated in the future, the Company will publicly announce the details (purpose, items, scope, responsible party), and obtain consent when necessary.

Security Measures

The Company implements necessary and appropriate measures to prevent leakage, loss, or damage of personal information, including:

• Establishing internal rules on personal information protection
• Conducting employee training
• Managing access rights and enforcing password security
• Implementing security measures such as anti-malware and unauthorized access prevention
• Managing entry and exit to areas where personal information is handled
• Selecting, supervising, and contracting with service providers
• Establishing incident reporting and prevention systems

Requests for Disclosure and Other Procedures

The Company will appropriately respond to requests from individuals based on the Act on the Protection of Personal Information, including:

• Notification of purposes of use
• Disclosure of retained personal data
• Correction, addition, or deletion of data
• Suspension of use or erasure
• Cessation of provision to third parties

For details on procedures, please contact the inquiry desk listed below.
Proof of identity and fees may be required depending on the request.

Personal Information of Minors

When minors use the Company’s services, consent from a parent or legal guardian may be required.
Requests from legal guardians will be handled appropriately in accordance with applicable laws.

Use of Cookies and Similar Technologies

The Company’s website may use cookies and similar technologies for the following purposes:

• Improving website functionality and usability
• Maintaining login status and assisting with form entry
• Understanding access trends and statistical analysis
• Advertising and remarketing (if implemented)

Cookie information does not identify individuals directly.
Users may disable or delete cookies through browser settings, though some website functions may become unavailable.

Use of Analytics Tools and External Services

The Company may use analytics tools and external services to improve the website.
These service providers may collect information using cookies, and their privacy policies apply.

Examples:

• Google Analytics
• Payment services (e.g., Stripe)
• Reservation platforms (e.g., Booking.com)

Information on specific tools and opt-out procedures will be announced separately as needed.

Retention Period

The Company retains personal information only as long as necessary to fulfill the purposes of use.
Once no longer required, it is securely deleted or anonymized.
Information required to be retained by law will be stored for the legally mandated period.

Revision of This Policy

This Privacy Policy may be amended without prior notice due to legal revisions or changes in services.
Important updates will be announced on the Company’s website.
Revised policies apply from the time they are posted.

Contact Information

For inquiries, consultations, or requests concerning personal information, please contact:

Saint International Co., Ltd.
Personal Information Inquiry Desk

2-1-20 Kamakura, Katsushika-ku
Tokyo 125-0053, Japan
TEL: 03-6806-9857
FAX: 03-4363-3669
Email: info@sent-international.com

Date of Establishment: Janualy 7, 2026
Last Revised: Janualy 9, 2026